Directprint.io Adds New Advanced Printer-Management Capabilities
Directprint.io, which is based in Cardiff, U.K., reported today that it,s added new advanced printer-monitoring capabilities to its server-less Software as a Solution (SaaS) print-management platform.
The new feature, which is available as an option, is designed to reduce printer downtime and help administrators stay ahead of print-related support tickets.
It uses Simple Network Management Protocol (SNMP) to monitor printer status, device health, paper levels, volumes, toner levels, and more. Administrators can also set up alerts to inform them of low supplies or device errors, and can also view performance data in real-time via the administrative console, and export it via CSV for further processing and analysis.
James Gilmore, vice president of Product and Design at directprint.io, explained: “The volume of print-related support tickets and the time it takes to respond to and resolve issues are by far the most common pain points associated with managing a print infrastructure.
“This new capability provides a comprehensive overview of fleet performance, device status, supply levels, and counters, empowering IT leads to proactively respond to common issues such as paper jams or low toner levels and resolve them before an end-user raises a support ticket,” Gilmore said.
directprint.io is said to be a feature-rich, transparent SaaS offering that allows users to quickly and effectively deploy, secure, control and track print management. The platform is zero-touch and, once installed, no configuration is needed for new devices or end-users. Security is built-in, and local network printing ensures prints jobs never leave the customer’s network.
Pricing is per-seat pricing for Chromebooks, Microsoft Windows, and Apple Mac operating system environments.