Hands-On Review: HP Instant Ink Program

53 Responses

  1. Trey says:

    I’m willing to pay a little extra to not have HP tell me when to stop printing. Like limited minutes on a cell phone plan, they kill you on extra pages. Plus, I’m not crazy about HP having virtual access to the printer in my home.

    When they come up with cartridges that inform HP that ink is running low, and order replacements for you automatically, I’m on board with that.

  2. LBahadigi says:

    Don’t do HP instant ink subscription! I signed on for 50 pages a month. I rarely print more than 10 pages per month and all was well until the credit card associated with the account expired. HP says that they sent me an email alert, however I did not see it. Six days later I am in dire need of printing one page and my printer has been disabled by HP. Mind you I have a month’s allotment of printing plus 50 “rollover” pages but still can’t use MY PRINTER because HP wants a new CC#. What a load of crap and a vast inconvenience. I missed a deadline. Had to travel to my local library to use their printer. All for $2.99. The HP rep bounced my complaint back at me by saying that I ignored their email message. And that I should more thoroughly review the terms of service. Okay so its my bad, my problem. Lesson learned is not to sign up for a service that allows remote access to your personal property. HP hijacked my printer at a most inopportune time. It won’t happen again as I am out!

    • Kathleen Wirth says:

      If you can’t be sure you have $2.99 per month to pay for the program, that Instant Ink is not for you.

      • Al says:

        LBahadigi did not say that they didn’t have 3$ but that their credit card expired. It’s a simple mistake and seems like it was handled poorly on HP’s part.

        • Terry Wirth says:

          Point taken. However, the effective date of the card we were using for our two HPII plans expired the other day. I received an email from HP recommending that I update the card info. I clicked the link, updated the card info and I was back in business in under a minute.

  3. GuitarGramma says:

    I’ve been an Instant Ink member since the program began. I love it! Before enrolling, we checked our records and discovered we were spending $120/year on ink all while trying to conserve as much as possible. Now I print photos, color, drafts, business letters, everything I need for the same price. I print a lot, and HP has never let me down. They have always sent a new cartridge long before I needed one.

    This program also allows me to allocate my printing costs when I am volunteering: 3 cents per page. I keep track and can now deduct this not-insignificant amount on my taxes because my cost per page is fixed. (As I said, I print a lot.)

    I’ve convinced many people to enroll in this program. We all think it’s wonderful.

    @Trey: I hope you were being sarcastic. The HP Instant Ink program is exactly what you “wished for.” The printer connects wirelessly with HP, let’s HP know when a cartridge is about half empty, and HP sends you a new cartridge in the mail. And so long as you’re enrolled with a valid credit card, you can print an unlimited number of pages. If you exceed your monthly allotment, they just charge you an extra $1 for pages, depending on your base plan.

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  5. Meg says:

    I just bought an HP Envy 7640 and an HP rep happened to be in the Office Depot store. He really convinced me to purchase the intant ink program and now after reading all of this, I am not sure. I guess my first question is ‘what is considered a page?’ And what if I dont use my monthly allotment? Does it roll over to the next month or not? Thanks!

    • Terry Wirth says:

      1) A page is a page whether it contains a single character or is a borderless photo; 2) Yes, unused pages roll over to the next month.

      Keep in mind that unless you are exclusively printing envelopes for example, your cost per page is still less than that of any other printer whose comparative cost is calculated on 20% area coverage (~a full page of double-spaced text). Good luck with your new printer!

      • meg says:

        One more question please… let’s say I know I will go over my ‘allotment per month’, can I replace my plan cartridges with regular retail cartridges so I don’t get charged the extra money that particular month? Just wondering if it would be a good idea to keep the regular retail cartridges on hand in case I run over my allotment. Or is that even possible?? Thank you!

        • Terry Wirth says:

          You should keep retail cartridges around in case there is a problem with your account. However, it is not a good idea to swap out cartridges. Keep in mind that even the page overage fee is still lower than that of nearly any other color printer, especially if you print complex pages or photos. Also, you will no longer have to run out to the store to buy ink cartridges at the last minute and you get cartridges sent to your door with free shipping. Finally, the special Instant Ink cartridges hold far more ink than any retail ink cartridge so you have to change them less often.

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