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ConnectWise Platform for Advanced Predictive Maintenance Now Available

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ConnectWise, the Florida-based provider of software solutions for managed service providers, reported on July 16th the general availability of the ConnectWise Platform, which it says is the industry’s first purpose-built managed service provider (MSP) solution for predictive maintenance. 

The platform is said to provide a unified, AI-native operating model that connects the systems where service work happens, including ConnectWise PSA, ConnectWise RMM, ScreenConnect, ConnectWise SIEM, automation, orchestration, ConnectWise AI Agents, documentation, billing, backup, and open ecosystem integrations, into one intelligent execution layer. 

For ConnectWise customers and their clients, this means AI is not sitting outside the business as another disconnected tool. Instead, it’s embedded directly into the workflows, data, and context that drive service delivery, helping teams improve how work is created, routed, resolved, documented, billed, and measured. 

AI That Acts Where Work Happens

ConnectWise AI Agents are designed to work inside service operations, helping teams interpret requests, support ticket triage and routing, improve documentation, coordinate automation, and drive more consistent execution.

For instance, after adopting ConnectWise AI Agents, Starport’s Tier 1 service desk saw a 25 percent decrease in average time per ticket, 28 percent decrease in escalations, 40 percent decrease in average resolution time, and 20 percent increase in daily tickets resolved.

Platform Shift

The ConnectWise Platform is said to bring together shared data, integrated workflows, native agentic AI, automation, orchestration, and ecosystem connectivity so that MSPs and IT can move from reactive support to intelligent execution. 

ConnectWise notes that the global managed services market is projected to grow from $460.59 billion in 2026 to $705.22 billion by 2031, according to MarketsandMarkets. At the same time, the global artificial intelligence market is projected to grow from $375.93 billion in 2026 to $2.48 trillion by 2034, representing a compound annual growth rate of 26.6 percent, according to Fortune Business Insights. 

The company says it will continue to expand platform-native AI, workflow orchestration, intelligent agents, and ecosystem integrations as partners advance from reactive service delivery to autonomous operations and predictive optimization.

Learn more about the ConnectWise Platform, request a demo, calculate service desk ROI or assess Predictive IT readiness.